These booking conditions set out the basis upon which the accommodation reservations are accepted for clients (“You”, “Your party”) by KANOPIAN SRL with it’s legal address in Braşov, Zaharia Stancu, Nr. 8F, Spaţiul Comercial 2, Etaj parter, registered with the following number J8/2243/28.06.2019 with VAT number RO 41331621 as (“Us”, “We”, “Our”).
You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 72 hours after We send you your Booking Confirmation email or when You send confirmation that you have received the Booking Confirmation email or You make payment of all or part of the rental charge, whichever is the earliest.
All booking details are confirmed by Us via a Booking Confirmation email and are deemed to have been accepted by You and Your Party unless, within 24 hours of the sending of the Booking Confirmation email, You inform us by email that You wish to alter or cancel the booking arrangements.
All prices are quoted in RON and, unless otherwise specified, the prices quoted include VAT at the prevailing Romanian rate. All prices are based on costs prevailing at the time of quotation and may be subject to change.
All prices are quoted in RON and, unless otherwise specified, the prices quoted include VAT at the prevailing Romanian rate. All prices are based on costs prevailing at the time of quotation and may be subject to change.
Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to You, will automatically be debited from thecard.
Payment must be made to Us in RON or EUR and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment: Credit/Debit Card: Visa, MasterCard Cheque/Bankers Draft/Foreign Money Order: RON or EUR made payable to “DTK Rent Concept SRL Direct Bank Transfer: BRD - Groupe Societe Generale S.A.Bucuresti, bd. Ion Mihalache nr.1-7, sector 1; IBAN: RO15BRDE080SV77675290800 and BIC: BRDEROBU for RON payments; IBAN: RO87BRDE080SV77676760800 and BIC: BRDEROBU for EUR payments. Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name and clearly on the transfer. A copy of the transfer should then be sent or faxed to us.
It is forbidden to use our apartments for parties or gatherings where occupants of neighboring apartments might be disturbed. If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide orlocate alternative accommodation. The proportion of refund is at Our discretion.
All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. A Welcome Pack is provided on arrival (details on our website) but all further supplies should be provided by You. A Broadband Internet connection is provided at all locations. There is no charge for normal use, as described in our Fair Usage Policy, of this facility. If a loss of connection occurs, We will endeavor to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the prices quoted for all serviced apartments include utilities and taxes. All linen and towels are included and changed with every Maid Service. Any extra charges are at the management’s discretion.
Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.
All notification of cancellation must be made in writing by post, fax or email to Us. You are responsible for ensuring the notification has been received. When notification is received more than 30 days prior to the first date cancelled, all payments received from the client are refunded. When notification is received 21 days or less up to 14 prior to the first date cancelled, 50% cost of the cancelled period is forfeit. When notification is received 14 days or less prior to the first date cancelled, 100% cost of the cancelled period is forfeit We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation.
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 14 days or less prior to the first date changed. If your stay is reduced in length, please see the section on Price bands for information on the price you will be charged.
In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strike, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
While every effort is made to adhere to the apartment location, postal number and price stated in a booking, We reserve the right to vary the location and postal number of the apartment at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by email, post or fax. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted he variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.
You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of Us.
The rules for check-in and check-out are set by Us. All apartments are usually available for occupation after 3.00pm on the Day of arrival. Keys are made available during working hours (between 9:00 a.m. and 6:00 p.m.). Arrangements can be made for key collection after hours and on Sundays, subject to prior arrangement. All apartments must be vacated by 11 am on the day of departure and keys must be left in the apartment. Arrangements can be made for a later check-out but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day’s rental is charged to You.
You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the hire period. Except in the case of normal wear and tear the hirer will be responsible for making any damage to the apartment or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with, and paid to, Us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.
We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.
We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
Pets are allowed with prior notice by You and an extra charge determined by Us depending on the size/breed of your pet. Any damage made by your pet will be charged to you and you will be held responsible for it.
All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.
Any complaints about the apartment, its contents, or Our staff must be made in writing immediately to Us. We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period.
In the event of any litigation arising from the booking of accommodation with Us, the Courts in Romania shall have sole jurisdiction on such arising matters and Romanian law prevalent at the time shall be applied at the times.
We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor, disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
The apartment hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.
We operate a NO SMOKING POLICY. Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks.
As the apartments are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act.
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.
We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from “cookies”. We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalize the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above. Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.
